Your privacy and data security are our top priorities
At CareLine Support ("we", "our", "us"), we are committed to protecting the privacy and personal information of every customer who contacts our helpline service centre. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.
When you contact our customer care helpline, we may collect the following types of information:
The information we collect is used strictly for the purpose of resolving your problem and improving our service. Specifically, we use it to:
We do not sell, rent or trade your personal information to any third party. Your data may only be shared with trusted service partners strictly when necessary to resolve your issue, and always under strict confidentiality agreements. We may also disclose information if required by law or a valid legal request.
We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Access to customer data is limited to authorised support staff who need it to perform their duties. While no method of transmission over the internet is completely secure, we continuously work to safeguard your information using industry best practices.
We retain customer information only for as long as necessary to fulfil the purposes described in this policy, to resolve outstanding issues, and to comply with legal requirements. When data is no longer needed, it is securely deleted or anonymised.
You have the right to request access to the personal information we hold about you, to request corrections, and to ask for deletion where legally permissible. To exercise any of these rights, please contact us using the details provided below.
Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information and can be disabled through your browser settings at any time.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies separately.
Our services are not directed towards children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that such data has been collected, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with a revised date.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
By using our helpline services, you acknowledge that you have read and understood this Privacy Policy.